Q: What types of silk are there?

A: There are only four types of natural silk produced around the world like Mulberry silk, Eri silk, Tasar silk, and Muga silk. The Mulberry silk has the highest contribution around as much as 90% of silk production, with the mulberry silkworm generally being regarded as the purest silk to be found.


Q: How much is the length of the saree?

A: A saree or sari is a beautiful garment that represents Indian tradition and culture that consists of a drape varying from five to nine yards (4.5 meters to 8 meters) long and two to four feet (60 cm to 120 cm) broad that's typically wrapped around the waist, with one end draped over the shoulder.


Q:What is Banarasi silk?

A: Banarasi Silk is a pure variant of Silk originating from the beautiful city of Varanasi in Uttar Pradesh, India.  From the old times, Banarasi sarees are crafted exclusively for royalty families each Banarasi sari was created from real gold and silver threads, taking as much as a year to make a beautiful Banarasi silk saree.


Q: What are types of saree in India?

A: Kanjeevaram Saree - Tamil Nadu | Paithani Saree - Maharashtra | Banarasi Saree - Varanasi | Linen Saree - Kochi (9 to 5 Office wear Collection) | Narayanpet Saree - Sholapur, Maharashtra | Peshwai Saree - Tradition of Maharatha | Patola Saree – Patna, Gujrat | Uppada Saree – Andhra Pradesh | Irkal Handloom Saree (Karnataka) | South cotton Handloom Saree


Q. Where do you source your sarees from?

A: KIMORA gets each saree from different weavers across the country. We source the most trusted saree store in India! With more than 10,000+ saree designs, we proudly flaunt our Indian heritage in a contemporary way!


Q. Is your saree material pure?

A: KIMORA has a mix of blended silk saree and for further details, please refer product description on the product.


Q: Is it mix or pure Kanjeevaram?

A:KIMORA has a mix of blended silk saree and for further details, please refer product description on the product.


Q:Do you have cotton sarees?

A: KIMORA allows to choose from a wide range of Cotton sarees and Linen sarees.


Q:Can I customize my order?

A: KIMORA allows you to customize your order and we will take your request and process the order as per your request.


Q: Do you have a feature- try and buy?

A: Unfortunately, we don't have the try and buy feature.


Q: Which type of saree material is best for daily use?

A: We suggest Cotton sarees are the best for daily and casual uses.


Q: Can I get a free sample?

A: Unfortunately, we don’t provide any free samples, but there are many offers on products, please check the website link for availing of these offers.


Q: Do you have any offline stores.?

A: Yes, we do have one offline store in Surat. We have the same products that are on our website with same price ranges.
You can visit at
KIMORA Studio,

108, North Extension, Textile Market Ring Rd,

Near Apmc, Sahara Darwaja, Begampura,

Surat, Gujarat 395002

Store Timings:- Monday - Sunday, 11:30 AM to 07:00 PM.


Q: Can I return/replace my product after getting it stitched from KIMORA Studio?

A: Unfortunately, we won't be able to return/replace your product after getting it stitched as per your measurements. We suggest providing correct measurements to avoid such scenarios.


Q: What's the procedure if the fitting is not perfect after getting it stitched?

A: We always strive to make the stitched goods fit you perfectly, however, we also keep some extra margins so the customer can alter the product themselves. We also can do the alternations for which you can send us the product packed safely. The shipping cost will be incurred by KIMORA.


Q: Am I getting stitched blouse along with ready to wear lehenga?

A:We have semi-stitched Lehengas with unstitched blouses. Please read the product description for details.


Q: Is there any special offer running in your offline store?

A: Yes, seasonal offers are always there. Keep on checking KIMORA website for exciting offers and great deals.


Q: Do you have a gift-wrapping feature available?

A: No, we don't have a gift-wrapping feature available.


Q: Can I see real videos captured of your products?

A: No, we do not have this feature available. However, there is a Zoom-In Option for you to take a closer look at the sarees.


Q: Are the colors or products on the website accurate?
A: All the products at KIMORA are hand-crafted and specially created and handpicked for you. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints, or embroideries of the product image you see on your monitor / mobile phone screens/laptops, etc, and the actual product.


Q: How do I share product links with my friends/family?

A: You can share the product using the browser link through SMS/Whatsapp etc.


Q: Do you notify for your fresh arrivals and deals?

A: For any discounts and fresh arrivals, a notification will be sent out if you enable the notifications.


Q: How do I know your products are genuine, are there any certificates available?

A: Unfortunately, there are no certificates available for authentication. But our sarees are sourced from native weavers and are the best of quality.

Q: Does your Kanchi saree have silk trademark?

A: We have blended silk saree, for detailed information please refer product description.

Q: I would like to sell my products on your site, how do I go about it?

A: You can write to us for more queries at Support@kimora.in

Q: Can I order a product if that is marked sold out?

A: If the product is marked sold out you will not be able to order the product, however, we insist you keep checking our website if the product is in stock.

Q: What is Silk Mark?

A: Silk Mark is a certificate issued by Govt of India for authentic handloom silk saree.

Q: Does products differ in look from the ones displayed online?

A: There could be a minor difference as these product pictures are shot with professional cameras in the studio.

Care Tips:

Q: Do I need to take some specific care regarding the handling of the sarees?

A: It is preferable to dry clean our products and store them in a cotton cloth when stored in the wardrobe.

Q: How to soften the stiffness in starched sarees?

A: It is always a pleasure to drape crisp cotton sarees to meetings and formal events when properly starched and ironed. However, the stiffness of starched sarees can make them rather unmanageable too. This is often the case with new cotton sarees or some fine silks such as garad or tussar. Here are some simple ways in which you can reduce the stiffness in your starched sarees.

1. If you want to soften the saree without removing the starch completely, then steam iron the saree. Remember to use the correct setting in your iron based on the saree fabric.

2. If you want to remove the starch completely, then soak the saree in cold water for 30 minutes. Then rinse, dry, and steam iron the saree to remove all traces of starch.

3. For heavily starched sarees, add half a cup of distilled white vinegar to a bucket of cold water and soak the saree in it for 30 minutes. Then rinse, dry, and steam iron the saree. It is now soft and starch-free!


  Payment Related

Q: Do you have EMI option?

A: We have EMI option on the checkout page from a list of banks and other EMI options

Q: Do you accept payment through a wallet or UPI?

A: At KIMORA, we do accept payment through wallet or UPI.

Q: What are the different modes of refund?

A: Refunds are sent to Source accounts, If COD we send back to bank accounts


Q:Do you have tie up for credit card discount deals?

A: Yes, we do have tie-up with Razorpay



Shipping Related

Q: What are the shipping charges?

A: A free shipping on all prepaid orders. An amount of Rs.75 will be charged for COD orders.


Q: When can I expect my order?

 A: Once the domestic order is placed, it takes 5 to 7 business days to dispatch after placing the order. Then 4 to 5 business days for it to get delivered.
So, the estimated time would be 10 to 15 working days. You will receive the tracking details once your order has been shipped.


Q: Who are your courier partners??

A: We tied up with reputed couriers such as DHL, Bluedart, etc.


Returns and Exchanges

Q: What are the Return and Exchange timelines?

A: If there are any issues with the product, you can raise a request within 2 days for a return & 10 days to exchange.


Q: How do I reach customer care?

A: Email us at Support@kimora.in, We’d love to help you with your queries. Please beware of fraud numbers displayed on the internet. Only call us on the above-mentioned number which is our official contact number.